Shipping policy

Shipping & Delivery Policy

Last Updated: [27/05/2026]

We ship NVS Kids products across India. Here's everything you need to know about how we deliver to you.

 

 

1. Order Processing

  • Orders are typically processed within [2 to 3X–Y business days] of receiving payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • You will receive an order confirmation via email and/or WhatsApp once your order is processed.

 

 

2. Delivery Timelines

Location

Estimated Delivery

Metro Cities

[X–X business days]

Tier 2 / Tier 3 Cities

[X–X business days]

Remote or Rural Areas

[X–X business days]

Delivery timelines are estimates and may vary based on courier partner operations, weather, or other external factors.

 

 

3. Shipping Charges

  • Shipping charges (if any) will be displayed at checkout before order confirmation.

  • We offer free shipping on orders above ₹[1001Amount].

  • COD orders may carry an additional handling fee of ₹[20Amount].

 

 

4. Tracking Your Order

  • A tracking number will be shared with you once your order is dispatched.

  • You can track your shipment through the courier partner's website or via the link shared on WhatsApp/email.

 

 

5. Delivery Exceptions

Delays may occasionally occur due to:

  • Incomplete or incorrect address or phone number provided at checkout

  • Customer unavailable to receive delivery

  • Public holidays, strikes, or natural calamities

  • High-volume periods (festive seasons, sale events)

We are not responsible for delays caused by courier partners or events beyond our control.

 

 

6. Non-Delivery & Returned Parcels

If a parcel is returned to us due to any of the following reasons, it will be treated as a failed delivery:

  • Incorrect or incomplete address

  • Customer phone number not reachable

  • Customer refusal at delivery

  • Parcel unclaimed after delivery attempts

In such cases:

  • The customer will be responsible for reshipping charges.

  • No refund or cancellation will be accepted for returned parcels under these circumstances.

  • We will contact you to arrange re-delivery upon payment of reshipping charges.

 

 

7. Damaged in Transit

If your order arrives visibly damaged:

  • Please record an uncut unboxing video at the time of opening.

  • Report the issue to us via WhatsApp at [8768768989Phone Number] within 24 hours of delivery.

  • We will review and arrange a replacement at no extra cost, subject to verification.

 

 

8. Contact for Shipping Queries